1. Which forms of payment are accepted?
We accept major credit cards and PayPal as secure payment methods. Your payment details are encrypted and safeguarded at all times.
2. Do you have shipping fees?
No, there is no minimum purchase amount needed to qualify for free standard shipping at SAUNA DIRECT LTD.
3. When can I expect to receive my order?
Within one to three business days, orders are processed. After dispatch, delivery within the UK typically takes three to seven business days.
4. Do you offer international shipping?
We only ship within the United Kingdom at this time. In the future, we hope to offer more shipping choices.
5. How can I follow up on my order?
You will receive a confirmation email with tracking information (if provided by the courier) as soon as your order ships. This allows you to track your delivery online.
6. How do you handle returns?
Items must be unused, unworn, and in their original packaging in order to be returned within 30 days of delivery. For further information, please see our Return & Refund Policy.
7. How long does it take to receive a refund?
After we receive and review your return, we process your refund within 7 business days. Your original payment method will be used to issue refunds.
8. Is it possible to exchange an item?
We do accept returns for items that are damaged, defective, or incorrect. Before returning the item, please email us at contact@saunadirectltd.shop.
9. How should I respond if my order is damaged when it arrives?
Please send an email to contact@saunadirectltd.shop with pictures of the item and its packaging if your package arrives damaged. We'll set up a refund or replacement as soon as we can.
10. How can I get in touch with customer support?
Our customer service department can be contacted by phone at +44 554 368 3145 or by email at contact@saunadirectltd.shop. If you have any questions, we are pleased to help.