At SAUNA DIRECT LTD, our dedication lies in delivering superior products and guaranteeing client satisfaction. The terms and conditions for warranty coverage on goods bought from our website saunadirectltd.shop are described in this warranty policy.
1. Coverage under Warranty
SAUNA DIRECT LTD offers a 30-day warranty against manufacturing defects on all of its products.
Under typical use, this warranty covers material and workmanship flaws.
2. Things Not Included
The following is not covered by the warranty:
Damage brought on by abuse, mishaps, or disregard
Typical deterioration
Repairs or modifications made by unapproved parties
Products bought from independent vendors rather than SAUNA DIRECT LTD
3. How to File a Claim Under a Warranty
Please follow these steps to submit a warranty claim:
Reach out to our customer service representatives at +44 554 368 3145 or contact@saunadirectltd.shop.
Give your order number, a thorough explanation of the flaw, and any accompanying images.
After reviewing your claim, our staff will give you instructions for a repair, replacement, or reimbursement.
4. Settlement
At SAUNA DIRECT LTD's discretion, approved warranty claims may result in a refund, repair, or a replacement product.
Our goal is to promptly address all warranty claims, usually within 7–14 business days.
5. Restrictions
Any indirect, incidental, or consequential damages brought on by using our products are not SAUNA DIRECT LTD's responsibility. The original purchase is the only item covered by the warranty; subsequent purchases are not covered.
6. Contact Details
For help or questions about warranties:
SAUNA DIRECT LTD, Enterprise Park Yaxley, Peterborough, England, PE7 3WY, Unit 17 Enterprise Way
Email address: contact@saunadirectltd.shop
Telephone: +44 554 368 3145